Working on revamping our user guides (https://guides.write.as) to be better organized and available directly on our main site.
Have heard about discovery issues, and even I usually have trouble navigating it.
@frvl Oh absolutely. I'm really not a fan of using bots to answer questions -- there will be enough of that in the world. Talking to a real human is always better.
But especially as Write.as is growing there are common questions that regularly come up, and as the one person answering them it takes me away from development. So I just need to make sure the reading materials are obvious and answer frequent questions, to reduce the load a bit.
@writeas_dev
The thing about discovery in my opinion is the following:
People should (and have to) keep online businesses human. Bots may be "the future" of marketing and I.T. but in the end human-to-human dialogue is the decisive factor in everything.